Search results

• 2021

  Improving customer relationship management through social listening: A case study of an American Academic Library

  Stewart, M. C., Atilano, M. & Arnold, C. L., May 28 2021, Research Anthology on Strategies for Using Social Media as a Service and Tool in Business. Management Association, I. R. (ed.). IGI Global, p. 1460-1480 21 p.

  Research output: Chapter or Contribution to Book › Chapter › peer-review
• 2018

  Improving customer relationship management through social listening: A case study of an American academic library

  Stewart, M. C., Atilano, M. & Arnold, C. L., May 25 2018, Diverse Methods in Customer Relationship Marketing and Management. Lee, I. (ed.). IGI Global, p. 202-222 21 p.

  Research output: Chapter or Contribution to Book › Chapter › peer-review