A Q&A primer and systematic review of meta-analytic reporting in organizational frontline service research

Kristina K. Lindsey-Hall, Eric J. Michel, Sven Kepes, Ji (Miracle) Qi, Laurence G. Weinzimmer, Anthony R. Wheeler, Matthew R. Leon

Research output: Contribution to journalArticlepeer-review

Original languageEnglish
Pages (from-to)995-1020
Number of pages26
JournalJournal of Service Management
Volume34
Issue number5
DOIs
StatePublished - Dec 1 2023

ASJC Scopus Subject Areas

  • Business, Management and Accounting (miscellaneous)
  • Tourism, Leisure and Hospitality Management
  • Strategy and Management

Keywords

  • Frontline employee
  • Meta-analysis
  • Meta-analytic reporting
  • Organizational frontline service
  • Quantitative research
  • Reporting standards
  • Research primer
  • Systematic review

Cite this