AI chatbots in higher education: Comparing expectations to evidence

Andrew Thoeni; Luke K. Fryer

doi:10.1016/j.chbr.2026.101061

AI chatbots in higher education: Comparing expectations to evidence

Andrew Thoeni
, Luke K. Fryer

Marketing and Logistics

The University of Hong Kong

Research output: Contribution to journal › Article › peer-review

Original language	English
Article number	101061
Journal	Computers in Human Behavior Reports
Volume	22
DOIs	https://doi.org/10.1016/j.chbr.2026.101061
State	Published - Apr 17 2026

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

SDG 4 Quality Education

ASJC Scopus Subject Areas

Neuroscience (miscellaneous)
Applied Psychology
Human-Computer Interaction
Computer Science Applications
Cognitive Neuroscience
Artificial Intelligence

Keywords

AI chatbots
Academic achievement
Higher education
Individual interest
Large Language Models (LLMs)
Retrieval-Augmented Generation (RAG)
Self-efficacy

Access to Document

10.1016/j.chbr.2026.101061

Cite this

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title = "AI chatbots in higher education: Comparing expectations to evidence",

keywords = "AI chatbots, Academic achievement, Higher education, Individual interest, Large Language Models (LLMs), Retrieval-Augmented Generation (RAG), Self-efficacy",

author = "Andrew Thoeni and Fryer, \{Luke K.\}",

note = "Publisher Copyright: {\textcopyright} 2026 The Authors.",

year = "2026",

month = apr,

day = "17",

doi = "10.1016/j.chbr.2026.101061",

language = "English",

volume = "22",

journal = "Computers in Human Behavior Reports",

issn = "2451-9588",

publisher = "Elsevier",

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TY - JOUR

T1 - AI chatbots in higher education

T2 - Comparing expectations to evidence

AU - Thoeni, Andrew

AU - Fryer, Luke K.

PY - 2026/4/17

Y1 - 2026/4/17

KW - AI chatbots

KW - Academic achievement

KW - Higher education

KW - Individual interest

KW - Large Language Models (LLMs)

KW - Retrieval-Augmented Generation (RAG)

KW - Self-efficacy

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UR - https://www.scopus.com/pages/publications/105035908186#tab=citedBy

U2 - 10.1016/j.chbr.2026.101061

DO - 10.1016/j.chbr.2026.101061

M3 - Article

AN - SCOPUS:105035908186

SN - 2451-9588

VL - 22

JO - Computers in Human Behavior Reports

JF - Computers in Human Behavior Reports

M1 - 101061

ER -

AI chatbots in higher education: Comparing expectations to evidence

UN SDGs

ASJC Scopus Subject Areas

Keywords

Access to Document

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