@article{f2a6d90ca8184392bc0d4be3d2ffe057,
title = "Can Online Rating Reflect Authentic Customer Purchase Feelings?: Understanding How Customer Dissatisfaction Relates to Negative Reviews",
keywords = "Customer complaints, customer dissatisfaction, negative reviews, online ratings, online reviews",
author = "Huosong Xia and Xiaoting Pan and Wuyue An and Zuopeng Zhang",
note = "Publisher Copyright: {\textcopyright} 2019 International Association for Computer Information Systems.",
year = "2021",
doi = "10.1080/08874417.2019.1647766",
language = "English",
volume = "61",
pages = "314--327",
number = "4",
}