@inbook{fc0908162fe147fb90920e864e4ebc7d,
title = "Conceptual Framework for Analysing Service Innovations, Resources, and Dynamic Capabilities in Omnichannel Retailing",
keywords = "Dynamic capabilities, Framework, Omni-Channel Retailing Capabilities Wheel, Omnichannel Retailing, Service innovations",
author = "Bastian Mrutzek-Hartmann and Herbert Kotzab and Julia Fischer",
note = "Publisher Copyright: {\textcopyright} The Editor(s) (if applicable) and The Author(s), under exclusive license to Springer Nature Singapore Pte Ltd. 2025.",
year = "2025",
month = jan,
day = "1",
doi = "10.1007/978-981-96-2516-1\_28",
language = "English",
isbn = "9789819625154",
pages = "357--371",
booktitle = "The Palgrave Handbook of Breakthrough Technologies in Contemporary Organisations",
}