Customer Driven Marketing in the Transportation/Logistics Industry

Robert P. Neuschel, Dawn M. Russell

Research output: Contribution to journalArticlepeer-review

Abstract

Since deregulation of the airlines in 1978, and rail and truck in 1980, the transportation/logistics Industry has undergone significant changes. The trend has been one of improved efficiency and extreme price and cost pressures, requiring more of a customer driven marketing approach on the part of transportation/logistics service providers. This article identifies some of the more significant changes that have affected the industry and offers considerations for decision making to those who are tasked with making critical marketing decisions. Finally, a vision of the future of the transportation/logistics industry is presented.
Original languageAmerican English
Pages (from-to)99-105
Number of pages6
JournalThe International Journal of Logistics Management
Volume9
Issue number2
StatePublished - 1998
Externally publishedYes

ASJC Scopus Subject Areas

  • Business and International Management
  • Supply chain
  • Logistics
  • Marketing

Keywords

  • Logistics and distribution
  • Customer requirements
  • Supply chain
  • Marketing
  • Sales
  • Transportation

Disciplines

  • Operations and Supply Chain Management
  • Marketing

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