Customer knowledge management and the strategies of social software

Zuopeng Zhang

doi:10.1108/14637151111105599

Customer knowledge management and the strategies of social software

Research output: Contribution to journal › Article › peer-review

Original language	English
Pages (from-to)	82-106
Number of pages	25
Journal	Business Process Management Journal
Volume	17
Issue number	1
DOIs	https://doi.org/10.1108/14637151111105599
State	Published - Feb 2011
Externally published	Yes

ASJC Scopus Subject Areas

Business and International Management
Business, Management and Accounting (miscellaneous)

Keywords

Customer information
Knowledge management

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10.1108/14637151111105599

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title = "Customer knowledge management and the strategies of social software",

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author = "Zuopeng Zhang",

year = "2011",

month = feb,

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Customer knowledge management and the strategies of social software

ASJC Scopus Subject Areas

Keywords

Access to Document

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