Customer satisfaction of bicycle sharing: studying perceived service quality with SEM model

Zhiying Zhou; Zuopeng (Justin) Zhang

doi:10.1080/13675567.2018.1513468

Customer satisfaction of bicycle sharing: studying perceived service quality with SEM model

Coggin College of Business

Research output: Contribution to journal › Article › peer-review

Original language	English
Pages (from-to)	437-448
Number of pages	12
Journal	International Journal of Logistics-research and Applications
Volume	22
Issue number	5
DOIs	https://doi.org/10.1080/13675567.2018.1513468
State	Published - 2019
Externally published	Yes

ASJC Scopus Subject Areas

Management Information Systems
Business and International Management
Strategy and Management
Management Science and Operations Research
Management of Technology and Innovation

Keywords

Bicycle sharing
customer satisfaction
perceived service quality
structural equation modeling (SEM)

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10.1080/13675567.2018.1513468

Cite this

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title = "Customer satisfaction of bicycle sharing: studying perceived service quality with SEM model",

keywords = "Bicycle sharing, customer satisfaction, perceived service quality, structural equation modeling (SEM)",

author = "Zhiying Zhou and Zhang, {Zuopeng (Justin)}",

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language = "English",

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AU - Zhang, Zuopeng (Justin)

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KW - perceived service quality

KW - structural equation modeling (SEM)

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JF - International Journal of Logistics-research and Applications

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Customer satisfaction of bicycle sharing: studying perceived service quality with SEM model

ASJC Scopus Subject Areas

Keywords

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