Exploring home delivery service attributes: Sustainability versus delivery expectations during the COVID-19 pandemic

Herbert Kotzab; Işık Özge Yumurtacı Hüseyinoğlu; Irmak Şen; Carlos Mena

doi:10.1016/j.jretconser.2024.103769

Exploring home delivery service attributes: Sustainability versus delivery expectations during the COVID-19 pandemic

Herbert Kotzab
, Işık Özge Yumurtacı Hüseyinoğlu
, Irmak Şen
, Carlos Mena

Università degli Studi di Pavia

Research output: Contribution to journal › Article › peer-review

Original language	English
Article number	103769
Journal	Journal of Retailing and Consumer Services
Volume	78
DOIs	https://doi.org/10.1016/j.jretconser.2024.103769
State	Published - May 2024
Externally published	Yes

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

SDG 3 Good Health and Well-being
SDG 9 Industry, Innovation, and Infrastructure

ASJC Scopus Subject Areas

Marketing

Keywords

Discrete choice experiment (DCE)
E-commerce
Home delivery
Individualization

Access to Document

10.1016/j.jretconser.2024.103769

Cite this

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title = "Exploring home delivery service attributes: Sustainability versus delivery expectations during the COVID-19 pandemic",

keywords = "Discrete choice experiment (DCE), E-commerce, Home delivery, Individualization",

author = "Herbert Kotzab and \{Yumurtacı H{\"u}seyinoğlu\}, \{I{\c s}ık {\"O}zge\} and Irmak {\c S}en and Carlos Mena",

note = "Publisher Copyright: {\textcopyright} 2024 Elsevier Ltd",

year = "2024",

month = may,

doi = "10.1016/j.jretconser.2024.103769",

language = "English",

volume = "78",

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TY - JOUR

T1 - Exploring home delivery service attributes

T2 - Sustainability versus delivery expectations during the COVID-19 pandemic

AU - Kotzab, Herbert

AU - Yumurtacı Hüseyinoğlu, Işık Özge

AU - Şen, Irmak

AU - Mena, Carlos

PY - 2024/5

Y1 - 2024/5

KW - Discrete choice experiment (DCE)

KW - E-commerce

KW - Home delivery

KW - Individualization

UR - https://www.scopus.com/pages/publications/85185470281

UR - https://www.scopus.com/pages/publications/85185470281#tab=citedBy

UR - https://www.mendeley.com/catalogue/7887494b-2d39-3eee-88d3-8764838fa043/

U2 - 10.1016/j.jretconser.2024.103769

DO - 10.1016/j.jretconser.2024.103769

M3 - Article

AN - SCOPUS:85185470281

SN - 0969-6989

VL - 78

JO - Journal of Retailing and Consumer Services

JF - Journal of Retailing and Consumer Services

M1 - 103769

ER -

Exploring home delivery service attributes: Sustainability versus delivery expectations during the COVID-19 pandemic

UN SDGs

ASJC Scopus Subject Areas

Keywords

Access to Document

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