Improving Business Processes with Rapid Modeling:  the Case of Digger

Reinhold Schodl; Nathan Kunz; Gerald Reiner; Gil Gomes dos Santos

doi:10.1007/978-1-84996-525-5_6

Improving Business Processes with Rapid Modeling: the Case of Digger

Reinhold Schodl, Nathan Kunz, Gerald Reiner, Gil Gomes dos Santos

Vienna University of Economics and Business

Research output: Chapter or Contribution to Book › Chapter › peer-review

Abstract

Rapid Modeling is a method for modeling operational processes as a network of queues and analyzing them by applying queuing theory. Despite its great potential for solving problems in operations management, Rapid Modeling receives rather limited attention among practitioners. Therefore, this paper presents a teaching case for students and managers to illustrate the possibilities of Rapid Modeling. Moreover, the teaching case aims to raise awareness of the importance of considering both financial aspects and process management principles when improving processes. For that purpose, theoretical foundations for an integrated analysis and evaluation are discussed and applied in a practical context. The system under study is a real-life non-profit organization that is challenged by its growth strategy. The paper demonstrates how software based on queuing theory can be applied to find a solution in a quick and structured way.

Original language	American English
Title of host publication	Rapid Modelling and Quick Response
Pages	77-87
DOIs	https://doi.org/10.1007/978-1-84996-525-5_6
State	Published - Sep 16 2010

Disciplines

Computer Sciences
Operations and Supply Chain Management
Management Sciences and Quantitative Methods
Computational Engineering

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abstract = "Rapid Modeling is a method for modeling operational processes as a network of queues and analyzing them by applying queuing theory. Despite its great potential for solving problems in operations management, Rapid Modeling receives rather limited attention among practitioners. Therefore, this paper presents a teaching case for students and managers to illustrate the possibilities of Rapid Modeling. Moreover, the teaching case aims to raise awareness of the importance of considering both financial aspects and process management principles when improving processes. For that purpose, theoretical foundations for an integrated analysis and evaluation are discussed and applied in a practical context. The system under study is a real-life non-profit organization that is challenged by its growth strategy. The paper demonstrates how software based on queuing theory can be applied to find a solution in a quick and structured way.",

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AB - Rapid Modeling is a method for modeling operational processes as a network of queues and analyzing them by applying queuing theory. Despite its great potential for solving problems in operations management, Rapid Modeling receives rather limited attention among practitioners. Therefore, this paper presents a teaching case for students and managers to illustrate the possibilities of Rapid Modeling. Moreover, the teaching case aims to raise awareness of the importance of considering both financial aspects and process management principles when improving processes. For that purpose, theoretical foundations for an integrated analysis and evaluation are discussed and applied in a practical context. The system under study is a real-life non-profit organization that is challenged by its growth strategy. The paper demonstrates how software based on queuing theory can be applied to find a solution in a quick and structured way.

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ER -

Improving Business Processes with Rapid Modeling: the Case of Digger

Abstract

Disciplines

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