Responsibilization in Services and Consumer Well-Being:  A Role Theory Perspective

Laurel Anderson; Jelena Spanjol; Josephine Go Jeffries; Amy L. Ostrom; Courtney Nations (Baker) Azzari; Sterling A. Bone; Hilary Downey; Martin Mende; Justine M. Rapp

Responsibilization in Services and Consumer Well-Being: A Role Theory Perspective

Laurel Anderson
, Jelena Spanjol
, Josephine Go Jeffries
, Amy L. Ostrom
, Courtney Nations (Baker) Azzari
, Sterling A. Bone
, Hilary Downey
, Martin Mende
, Justine M. Rapp

Marketing and Logistics

Arizona State University
University of Illinois System
Newcastle University
Utah State University
Queen's University
Florida State University

Research output: Contribution to conference › Abstract › peer-review

Original language	American English
State	Published - Jun 1 2016

Disciplines

Economics
Sociology

Cite this

@conference{7c1eaa9433e84bf587d0cd0ed1c27648,

title = "Responsibilization in Services and Consumer Well-Being: A Role Theory Perspective",

author = "Laurel Anderson and Jelena Spanjol and Jeffries, \{Josephine Go\} and Ostrom, \{Amy L.\} and Azzari, \{Courtney Nations (Baker)\} and Bone, \{Sterling A.\} and Hilary Downey and Martin Mende and Rapp, \{Justine M.\}",

note = "Responsibilization, or the shift of functions and risks from providers and producers to consumers, has become an increasingly common policy in service systems and marketplaces (e.g., financial, health, governmental). As responsibilization is often considered synonymous with consumer agency and well-being, the authors take a transformative service research perspective and draw on resource integration literature to investigate whether responsibilization is truly associated with well-being.",

year = "2016",

month = jun,

day = "1",

language = "American English",

}

TY - CONF

T1 - Responsibilization in Services and Consumer Well-Being

T2 - A Role Theory Perspective

AU - Anderson, Laurel

AU - Spanjol, Jelena

AU - Jeffries, Josephine Go

AU - Ostrom, Amy L.

AU - Azzari, Courtney Nations (Baker)

AU - Bone, Sterling A.

AU - Downey, Hilary

AU - Mende, Martin

AU - Rapp, Justine M.

N1 - Responsibilization, or the shift of functions and risks from providers and producers to consumers, has become an increasingly common policy in service systems and marketplaces (e.g., financial, health, governmental). As responsibilization is often considered synonymous with consumer agency and well-being, the authors take a transformative service research perspective and draw on resource integration literature to investigate whether responsibilization is truly associated with well-being.

PY - 2016/6/1

Y1 - 2016/6/1

UR - https://pure.qub.ac.uk/en/publications/responsibilization-in-services-and-consumer-well-being-a-role-the

M3 - Abstract

ER -

Responsibilization in Services and Consumer Well-Being: A Role Theory Perspective

Disciplines

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Cite this