Return fees in online retailing - Psychological mechanisms across fee designs and product categories

Kathrin Mayr; Sarah Amsl; Teresa Schwendtner; Herbert Kotzab; Christoph Teller

doi:10.1016/j.jretconser.2025.104652

Return fees in online retailing - Psychological mechanisms across fee designs and product categories

Kathrin Mayr
, Sarah Amsl
, Teresa Schwendtner
, Herbert Kotzab
, Christoph Teller

Marketing and Logistics

Research output: Contribution to journal › Article › peer-review

Original language	English
Article number	104652
Journal	Journal of Retailing and Consumer Services
Volume	89
DOIs	https://doi.org/10.1016/j.jretconser.2025.104652
State	Published - Nov 29 2025

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

SDG 9 Industry, Innovation, and Infrastructure

ASJC Scopus Subject Areas

Marketing

Keywords

Mental accounting
Retailer sustainability
Return fees
Reverse logistics
Unfairness perception

Access to Document

10.1016/j.jretconser.2025.104652

Cite this

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title = "Return fees in online retailing - Psychological mechanisms across fee designs and product categories",

keywords = "Mental accounting, Retailer sustainability, Return fees, Reverse logistics, Unfairness perception",

author = "Kathrin Mayr and Sarah Amsl and Teresa Schwendtner and Herbert Kotzab and Christoph Teller",

note = "Publisher Copyright: {\textcopyright} 2025 The Authors",

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doi = "10.1016/j.jretconser.2025.104652",

language = "English",

volume = "89",

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TY - JOUR

T1 - Return fees in online retailing - Psychological mechanisms across fee designs and product categories

AU - Mayr, Kathrin

AU - Amsl, Sarah

AU - Schwendtner, Teresa

AU - Kotzab, Herbert

AU - Teller, Christoph

PY - 2025/11/29

Y1 - 2025/11/29

KW - Mental accounting

KW - Retailer sustainability

KW - Return fees

KW - Reverse logistics

KW - Unfairness perception

UR - https://www.mendeley.com/catalogue/bfdb960b-e326-324e-8e97-ec53f808ac50/

U2 - 10.1016/j.jretconser.2025.104652

DO - 10.1016/j.jretconser.2025.104652

M3 - Article

AN - SCOPUS:105022893319

SN - 0969-6989

VL - 89

JO - Journal of Retailing and Consumer Services

JF - Journal of Retailing and Consumer Services

M1 - 104652

ER -

Return fees in online retailing - Psychological mechanisms across fee designs and product categories

UN SDGs

ASJC Scopus Subject Areas

Keywords

Access to Document

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Cite this