Structured Abstract: Social Irritants—Small Things with Large Consequences

Andrew Thoeni; Youngtae Choi

doi:10.1007/978-3-319-45596-9_250

Structured Abstract: Social Irritants—Small Things with Large Consequences

Marketing and Logistics

Research output: Chapter or Contribution to Book › Chapter

Original language	English
Title of host publication	Developments in Marketing Science
Subtitle of host publication	Proceedings of the Academy of Marketing Science
Publisher	Springer Nature
Pages	1363-1369
Number of pages	7
DOIs	https://doi.org/10.1007/978-3-319-45596-9_250
State	Published - 2017

Publication series

Name	Developments in Marketing Science: Proceedings of the Academy of Marketing Science
ISSN (Print)	2363-6165
ISSN (Electronic)	2363-6173

ASJC Scopus Subject Areas

Marketing
Strategy and Management

Keywords

Affective Rating
Affective Response
Cognitive Rating
Service Failure
Social Norm

Access to Document

10.1007/978-3-319-45596-9_250

Cite this

Structured Abstract: Social Irritants—Small Things with Large Consequences. / Thoeni, Andrew ; Choi, Youngtae.
Developments in Marketing Science: Proceedings of the Academy of Marketing Science. Springer Nature, 2017. p. 1363-1369 (Developments in Marketing Science: Proceedings of the Academy of Marketing Science).

Research output: Chapter or Contribution to Book › Chapter

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title = "Structured Abstract: Social Irritants{\textemdash}Small Things with Large Consequences",

keywords = "Affective Rating, Affective Response, Cognitive Rating, Service Failure, Social Norm",

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year = "2017",

doi = "10.1007/978-3-319-45596-9\_250",

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series = "Developments in Marketing Science: Proceedings of the Academy of Marketing Science",

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KW - Affective Rating

KW - Affective Response

KW - Cognitive Rating

KW - Service Failure

KW - Social Norm

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M3 - Chapter

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BT - Developments in Marketing Science

PB - Springer Nature

ER -

Structured Abstract: Social Irritants—Small Things with Large Consequences

Publication series

ASJC Scopus Subject Areas

Keywords

Access to Document

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