Technical services and systems: Supporting student success during COVID-19

When faced with COVID-19 in March 2020, the University of North Florida (UNF) and Florida Gulf Coast University (FGCU) libraries quickly shifted gears to provide support for continuity of instruction and learning in a remote environment. Staff not only had to make the shift towards working remotely, but also had to find new and innovative ways to handle resources and services and make them as visible and accessible as possible. Fortunately, due to current technology and available tools, both libraries already had many resources and services available online, and it was easy to transition to those that were not. It wasn’t all easy though, and both libraries faced personnel and work challenges. Still, everyone worked together to do the best they could during a time of much uncertainty.