TY - JOUR
T1 - The algorithmic guest
T2 - AI as a co-creator in customer experience management
AU - Xing, Yunfei
AU - Zhang, Justin Z.
N1 - Publisher Copyright:
© 2026 Emerald Publishing Limited
PY - 2026/4/3
Y1 - 2026/4/3
KW - Artificial intelligence
KW - Customer experience management
KW - Hospitality
KW - Service-dominant logic
KW - Tourism
UR - https://www.scopus.com/pages/publications/105036122614
UR - https://www.scopus.com/pages/publications/105036122614#tab=citedBy
UR - https://www.mendeley.com/catalogue/cd19f23e-81a4-3e2f-9674-62fa149e1f78/
U2 - 10.1108/ijchm-07-2025-1138
DO - 10.1108/ijchm-07-2025-1138
M3 - Article
AN - SCOPUS:105036122614
SN - 0959-6119
VL - 38
SP - 1433
EP - 1452
JO - International Journal of Contemporary Hospitality Management
JF - International Journal of Contemporary Hospitality Management
IS - 4
ER -