The consumer direct services revolution in grocery retailing: An exploratory investigation

Christoph Teller; Herbert Kotzab; David B. Grant

doi:10.1108/09604520610639973

The consumer direct services revolution in grocery retailing: An exploratory investigation

Christoph Teller, Herbert Kotzab, David B. Grant

Vienna University of Economics and Business

Research output: Contribution to journal › Article › peer-review

Original language	English
Pages (from-to)	78-96
Number of pages	19
Journal	Managing Service Quality
Volume	16
Issue number	1
DOIs	https://doi.org/10.1108/09604520610639973
State	Published - 2006
Externally published	Yes

ASJC Scopus Subject Areas

Strategy and Management
Management Science and Operations Research

Keywords

Consumers
Internet
Retailing

Access to Document

10.1108/09604520610639973

Cite this

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AU - Grant, David B.

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KW - Consumers

KW - Internet

KW - Retailing

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SP - 78

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JO - Managing Service Quality

JF - Managing Service Quality

IS - 1

ER -

The consumer direct services revolution in grocery retailing: An exploratory investigation

ASJC Scopus Subject Areas

Keywords

Access to Document

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Cite this