| Original language | English |
|---|---|
| Pages (from-to) | 444-462 |
| Number of pages | 19 |
| Journal | Competitiveness Review |
| Volume | 24 |
| Issue number | 5 |
| DOIs | |
| State | Published - 2014 |
ASJC Scopus Subject Areas
- Business and International Management
- General Business,Management and Accounting
Keywords
- Banking
- Customer service
- Human relations
- Organizational culture
- Sales
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