Understanding Customers’ Behavioral Perspectives Behind Opportunistic Returns in E-Commerce

Indranil Nandy; Aditya Kumar Sahu; Justin Zuopeng Zhang; Ramakrushna Padhy; Praveen Ranjan Srivastava

doi:10.1080/10919392.2026.2620010

Understanding Customers’ Behavioral Perspectives Behind Opportunistic Returns in E-Commerce

Indranil Nandy
, Aditya Kumar Sahu
, Justin Zuopeng Zhang
, Ramakrushna Padhy
, Praveen Ranjan Srivastava

Management

Research output: Contribution to journal › Article › peer-review

Original language	English
Journal	Journal of Organizational Computing and Electronic Commerce
DOIs	https://doi.org/10.1080/10919392.2026.2620010
State	Published - Jan 29 2026

ASJC Scopus Subject Areas

Information Systems
Computer Science Applications
Computational Theory and Mathematics

Keywords

E-commerce
behavioral operations management
opportunistic returns
product returns in e-business
purchasing behavior
service operations

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10.1080/10919392.2026.2620010

Cite this

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title = "Understanding Customers{\textquoteright} Behavioral Perspectives Behind Opportunistic Returns in E-Commerce",

keywords = "E-commerce, behavioral operations management, opportunistic returns, product returns in e-business, purchasing behavior, service operations",

author = "Indranil Nandy and \{Kumar Sahu\}, Aditya and Zhang, \{Justin Zuopeng\} and Ramakrushna Padhy and \{Ranjan Srivastava\}, Praveen",

note = "Publisher Copyright: {\textcopyright} 2026 Taylor \& Francis Group, LLC.",

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doi = "10.1080/10919392.2026.2620010",

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T1 - Understanding Customers’ Behavioral Perspectives Behind Opportunistic Returns in E-Commerce

AU - Nandy, Indranil

AU - Kumar Sahu, Aditya

AU - Zhang, Justin Zuopeng

AU - Padhy, Ramakrushna

AU - Ranjan Srivastava, Praveen

PY - 2026/1/29

Y1 - 2026/1/29

KW - E-commerce

KW - behavioral operations management

KW - opportunistic returns

KW - product returns in e-business

KW - purchasing behavior

KW - service operations

UR - https://www.scopus.com/pages/publications/105028979021

UR - https://www.scopus.com/pages/publications/105028979021#tab=citedBy

UR - https://www.mendeley.com/catalogue/a3a9eba1-c783-3979-92e3-7db593ef3da5/

U2 - 10.1080/10919392.2026.2620010

DO - 10.1080/10919392.2026.2620010

M3 - Article

AN - SCOPUS:105028979021

SN - 1091-9392

JO - Journal of Organizational Computing and Electronic Commerce

JF - Journal of Organizational Computing and Electronic Commerce

ER -

Understanding Customers’ Behavioral Perspectives Behind Opportunistic Returns in E-Commerce

ASJC Scopus Subject Areas

Keywords

Access to Document

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