Vcrm: Virtual Customer Relationship Management

Lakshmi Goel; Elham Mousavidin

doi:10.1145/1314234.1314245

Vcrm: Virtual Customer Relationship Management

Lakshmi Goel
, Elham Mousavidin

Research output: Contribution to journal › Article › peer-review

Original language	English
Pages (from-to)	56-60
Number of pages	5
Journal	Data Base for Advances in Information Systems
Volume	38
Issue number	4
DOIs	https://doi.org/10.1145/1314234.1314245
State	Published - Oct 28 2007
Externally published	Yes

ASJC Scopus Subject Areas

Management Information Systems
Computer Networks and Communications

Keywords

3D Virtual Environment
Avatar
Co-Production
CoCreation
Customer Relationship Management
Customer-Facing Strategy
SelfExpression
Social Presence
Virtual Collaboration
Virtual World

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10.1145/1314234.1314245

Cite this

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T2 - Virtual Customer Relationship Management

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AU - Mousavidin, Elham

PY - 2007/10/28

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KW - 3D Virtual Environment

KW - Avatar

KW - Co-Production

KW - CoCreation

KW - Customer Relationship Management

KW - Customer-Facing Strategy

KW - SelfExpression

KW - Social Presence

KW - Virtual Collaboration

KW - Virtual World

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DO - 10.1145/1314234.1314245

M3 - Article

AN - SCOPUS:84992971167

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JO - Data Base for Advances in Information Systems

JF - Data Base for Advances in Information Systems

IS - 4

ER -

Vcrm: Virtual Customer Relationship Management

ASJC Scopus Subject Areas

Keywords

Access to Document

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