TY - JOUR
T1 - What resonates most? An investigation on the factors of customer satisfaction in senior living communities
AU - Xing, Yunfei
AU - Liu, Jinrui
AU - He, Yuming
AU - Zhang, Justin Z.
N1 - Publisher Copyright:
© 2026 The Authors
PY - 2026/3
Y1 - 2026/3
KW - Customer satisfaction
KW - Machine learning
KW - Senior living communities
KW - SHAP
KW - Text clustering
UR - https://www.scopus.com/pages/publications/105030712590
UR - https://www.scopus.com/pages/publications/105030712590#tab=citedBy
UR - https://www.mendeley.com/catalogue/f04a0753-e9df-39d6-9999-a8b38b34e1bb/
U2 - 10.1016/j.jhtm.2026.101423
DO - 10.1016/j.jhtm.2026.101423
M3 - Article
AN - SCOPUS:105030712590
SN - 1447-6770
VL - 66
JO - Journal of Hospitality and Tourism Management
JF - Journal of Hospitality and Tourism Management
M1 - 101423
ER -