@article{1451118a2c5d48118f4f413801e3b555,
title = "Bridging two tales of engagement: a meta-analytic review of employee engagement and customer engagement in service contexts",
keywords = "Customer engagement, Employee engagement, Meta-analysis, Service employee performance, Service quality, Service-profit chain",
author = "Michel, \{Eric J.\} and Lindsey-Hall, \{Kristina K.\} and Sven Kepes and Qi, \{Ji (Miracle)\} and Leon, \{Matthew R.\} and Weinzimmer, \{Laurence G.\} and Wheeler, \{Anthony R.\}",
note = "Publisher Copyright: {\textcopyright} 2022, Emerald Publishing Limited.",
year = "2023",
month = dec,
day = "1",
doi = "10.1108/JOSM-06-2019-0171",
language = "English",
volume = "34",
pages = "843--866",
number = "5",
}