@article{240eaf263a6a44df966478b401d18f62,
title = "Identifying Alternative Options for Chatbots With Multi-Criteria Decision-Making: A Comparative Study",
keywords = "Chatbots, CRITIC, Decision-Making, EDAS, MCDM, WASPAS, AI, artificial intelligence",
author = "Srivastava, \{Praveen Ranjan\} and Singh, \{Harshit Kumar\} and Surabhi Sakshi and Zhang, \{Justin Zuopeng\} and Qiuzheng Li",
note = "Publisher Copyright: {\textcopyright} 2024 IGI Global. All rights reserved.",
year = "2024",
month = jul,
day = "17",
doi = "10.4018/JDM.345917",
language = "English",
volume = "35",
number = "1",
}