@conference{7c1eaa9433e84bf587d0cd0ed1c27648,
title = "Responsibilization in Services and Consumer Well-Being: A Role Theory Perspective",
author = "Laurel Anderson and Jelena Spanjol and Jeffries, \{Josephine Go\} and Ostrom, \{Amy L.\} and Azzari, \{Courtney Nations (Baker)\} and Bone, \{Sterling A.\} and Hilary Downey and Martin Mende and Rapp, \{Justine M.\}",
note = "Responsibilization, or the shift of functions and risks from providers and producers to consumers, has become an increasingly common policy in service systems and marketplaces (e.g., financial, health, governmental). As responsibilization is often considered synonymous with consumer agency and well-being, the authors take a transformative service research perspective and draw on resource integration literature to investigate whether responsibilization is truly associated with well-being.",
year = "2016",
month = jun,
day = "1",
language = "American English",
}