@inbook{815a8831d5ba4e6a9b2522133572328c,
title = "Structured Abstract: Social Irritants{\textemdash}Small Things with Large Consequences",
keywords = "Affective Rating, Affective Response, Cognitive Rating, Service Failure, Social Norm",
author = "Andrew Thoeni and Youngtae Choi",
note = "Publisher Copyright: {\textcopyright} 2017, Academy of Marketing Science.",
year = "2017",
doi = "10.1007/978-3-319-45596-9\_250",
language = "English",
series = "Developments in Marketing Science: Proceedings of the Academy of Marketing Science",
publisher = "Springer Nature",
pages = "1363--1369",
booktitle = "Developments in Marketing Science",
}