TY - JOUR
T1 - Understanding Customers’ Behavioral Perspectives Behind Opportunistic Returns in E-Commerce
AU - Nandy, Indranil
AU - Kumar Sahu, Aditya
AU - Zhang, Justin Zuopeng
AU - Padhy, Ramakrushna
AU - Ranjan Srivastava, Praveen
N1 - Publisher Copyright:
© 2026 Taylor & Francis Group, LLC.
PY - 2026/1/29
Y1 - 2026/1/29
KW - E-commerce
KW - behavioral operations management
KW - opportunistic returns
KW - product returns in e-business
KW - purchasing behavior
KW - service operations
UR - https://www.scopus.com/pages/publications/105028979021
UR - https://www.scopus.com/pages/publications/105028979021#tab=citedBy
UR - https://www.mendeley.com/catalogue/a3a9eba1-c783-3979-92e3-7db593ef3da5/
U2 - 10.1080/10919392.2026.2620010
DO - 10.1080/10919392.2026.2620010
M3 - Article
AN - SCOPUS:105028979021
SN - 1091-9392
JO - Journal of Organizational Computing and Electronic Commerce
JF - Journal of Organizational Computing and Electronic Commerce
ER -