What resonates most? An investigation on the factors of customer satisfaction in senior living communities

Producción científica: Article › revisión exhaustiva

Idioma original	English
Número de artículo	101423
Publicación	Journal of Hospitality and Tourism Management
Volumen	66
DOI	https://doi.org/10.1016/j.jhtm.2026.101423
Estado	Published - mar 2026

ASJC Scopus Subject Areas

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title = "What resonates most? An investigation on the factors of customer satisfaction in senior living communities",

keywords = "Customer satisfaction, Machine learning, Senior living communities, SHAP, Text clustering",

author = "Yunfei Xing and Jinrui Liu and Yuming He and Zhang, \{Justin Z.\}",

note = "Publisher Copyright: {\textcopyright} 2026 The Authors",

year = "2026",

month = mar,

doi = "10.1016/j.jhtm.2026.101423",

language = "English",

volume = "66",

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AU - Xing, Yunfei

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AU - He, Yuming

AU - Zhang, Justin Z.

PY - 2026/3

Y1 - 2026/3

KW - Customer satisfaction

KW - Machine learning

KW - Senior living communities

KW - SHAP

KW - Text clustering

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